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Customer Review Responder
On-brand replies to reviews — including the one-star ones you have been avoiding.
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Frequently asked questions
How long is a generated review reply?
Under 90 words, matched to the review, your chosen rating-goal, and tone.
Which AI model writes review replies?
Anthropic Claude Haiku 4.5, focused on calm de-escalation and never arguing disputed facts in a way that looks defensive to other shoppers.
Can it help with 1-star reviews, not just positive ones?
Yes — the "1–2 Stars · Defuse" rating goal is built specifically for containment and de-escalation on negative reviews.