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Customer Review Responder

On-brand replies to reviews — including the one-star ones you have been avoiding.

Customer Review Responder

On-brand replies to reviews — including the one-star ones you have been avoiding.

Review rating
When to use this rating

Goal is containment. Acknowledge fast, move the detail off the public thread, and never argue the facts in view of buyers.

Tone
When to use this tone

Best for 1–2 star reviews with a real service failure. Owns the issue before offering the fix.

4 free generations/day · under 90 words
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Frequently asked questions

How long is a generated review reply?

Under 90 words, matched to the review, your chosen rating-goal, and tone.

Which AI model writes review replies?

Anthropic Claude Haiku 4.5, focused on calm de-escalation and never arguing disputed facts in a way that looks defensive to other shoppers.

Can it help with 1-star reviews, not just positive ones?

Yes — the "1–2 Stars · Defuse" rating goal is built specifically for containment and de-escalation on negative reviews.