Review Response Generator
Built for the review you've been putting off answering as much as the five-star one. Paste a Google review, app-store review, or any public review text, pick the star rating, and get a public reply sized to defuse a 1-star complaint or convert an almost-happy 3-star one — not a generic "thank you for your feedback."
What it does
Writes four on-brand reply variants to a customer review — a recommended reply matched to your platform, rating goal, tone, and desired length, plus short, warm, and professional alternatives — so you have real options instead of one draft to accept or rewrite.
Who it's for
Store owners and support teams who handle public reviews and want replies that de-escalate low ratings and reinforce high ones, without drafting each one from scratch.
How to use it
- 1.Paste the review text exactly as the customer wrote it.
- 2.Pick the review rating goal: 1–2 Stars (Defuse), 3 Stars (Improve), or 4–5 Stars (Engage & Upsell).
- 3.Pick a tone, platform, and desired length.
- 4.Open "More details" to specify your business type or a reply language other than English.
- 5.Generate, then pick whichever of the four variants fits, and sign it with a real name before posting — the output leaves a first-name/role placeholder and never invents an investigation or resolution that has not happened.
Example
Input
Arrived late and the box was crushed. Product is fine but I would not order again. · 1–2 Stars · Defuse · Apologetic · Google · Medium
Output
Recommended: Hi there, I'm sorry the box arrived crushed and late — that's not the experience we want, even if the product itself came through okay. I'd like to make this right; please reach out to support@[store].com with your order number so we can look into the shipping issue directly. — Sam, Customer Care Short: Sorry about the damaged, late delivery — please email support@[store].com with your order number so we can fix this. — Sam
The formula
The actual complaint or praise from the review + a rating-matched goal + a tone and platform that fit the situation = a reply that reads calm and specific instead of like a canned response.
SEO tips
- •Paste the full review, not a summary — specific details in the review produce a specific, not generic, reply.
- •Use Professional & Firm tone for reviews with false or policy-breaking claims — it corrects the record without sounding defensive.
- •Use VIP/Gratitude tone for detailed positive reviews from repeat buyers to recognize the relationship, not just the star rating.
- •Pick "Short" desired length for App Store/Play Store replies, where brevity reads as confidence.
From our blog
Templates
Frequently asked questions
How long is a generated review reply?
Depends on the desired length you pick (short, medium, or long) — plus you always get a short variant alongside the recommended reply, regardless of that choice.
Which AI model writes review replies?
Anthropic Claude Haiku 4.5, focused on calm de-escalation and never arguing disputed facts in a way that looks defensive to other shoppers.
Can it help with 1-star reviews, not just positive ones?
Yes — the "1–2 Stars · Defuse" rating goal is built specifically for containment and de-escalation on negative reviews, and never fabricates an investigation or resolution that has not actually happened.
Do I get more than one reply option?
Yes — four full variants per generation: a recommended reply matched to your exact settings, plus short, warm, and professional alternatives.
Does it support platforms other than Google?
Yes — pick Google, Yelp, Facebook, Trustpilot, App Store, or Other, and the reply is written for that platform's public reply conventions.
Can I paste a review in a language other than English?
There's no separate input-language field — paste the review as written. "Reply language" (under More details) only controls the language of the generated reply, and defaults to English if left blank.
Will it argue back if the review is factually wrong?
No — the tool is explicitly designed to never argue disputed facts in a way that looks defensive to other shoppers. For false or policy-breaking claims, use the Professional & Firm tone, which corrects the record calmly instead of arguing.
Can I use the same response on multiple platforms?
You can, but each variant is written with your selected platform's conventions in mind (e.g. short and direct for App Store). For the best fit, regenerate with the platform selector set to where you're actually posting.